Annex
Troubleshooting
Situation: No or not all Metrics Collected for an NE
Description:
On the map, the NE has a white color, and the metrics table is empty. Or metrics for some units or ports of an NE are missing.
Solution/workaround:
There are multiple reasons why metrics are not being collected from an NE. Proceed as follows to resolve this issue:
1 Check that the NE is manageable
2 Check the health monitoring status in the right panel when NE is selected:
If the status is ‘Not Started’ or ‘Stopped’, then start Health Monitoring.
If the status is ‘Running’, then stop Health Monitoring and start it again.