Support
For an efficient support to troubles met with the FOXMAN-UN NP, Hitachi Energy is asking to provide the following information:
• A description of the trouble:
− What are the circumstances of the trouble? Please provide maximum information specific to the trouble (Network Element name, Section Name, …).
− Is it reproducible?
• A backup of the FOXMAN-UN database.
• From the FOXMAN-UN installation directory, give the following files if they exist:
− /opt/nem/var/log/npnetworkmgrd.log,
− /opt/nem/etc/np.conf.